Companies that invest in transforming their knowledge and Web self-service tools achieve higher customer retention and save millions on support costs. It also adds immense value to a business proposition by reducing costs, improving employee productivity, ensuring superior return on investment, and most importantly as a web based secure and easy interface to the domain user.
Part of assisting the customer is not just about solving their problem there and then. But, it’s about giving them the tools they need to solve their own problems in the future, and a self-service solutions does this just beautifully. By educating customers in problem solutions, It's expanding their knowledge and their skill set.
Forums in our solutions welcome a whole host of valuable voices into your customer service frontline. Peer-to-peer support is a fantastic way of encouraging your customers to trust and build relationships with one another, as well as share ideas and experiences on using your product or service.
A successful self-service portal will only strengthen your customers’ opinion of your company overall. Just like the phone, email and live chat channels, self-service is also crucial for creating those positive interactions that will impress your customers and make them want to tell their friends about it.
Almost Zero investment, Reduced workload and in-turn reduced costs for work force. Reduced investments on infra, Reduced time to unlock an work cuts down system down time increases user productivity and greater return on Investment.
Every action performed through our solutions Plus is stored in an audit log database. Critical alerts and confirmations are scheduled through SMS and e-mailed directly to designated administrators and employees.
Our solutions helps to reduce routine/redundant work and brings efficiency in the system. Hence, makes it possible to employ the relieved work force for better productive purposes/more challenging tasks and add value to your organization.
All time Access to systems ensures an consumer/employee can get/deliver services by 24x7 mode without any geographical barriers without requiring any outside assistance from any location.
Eliminate the typical delays, frustration, lost productivity, and overhead typically experienced while delivering services without much efforts. The solutions removes the burden from the organization but lets employees get back to work with a minimal of disruption or delay.
Our solutions helps to get real time update on user information like address details, phone number change etc..This information updated through the self service portal will help in taking business decisions to select most suitable employees for a task.