People First - The Primacy of People in a Digital Age:Succeeding in today’s digital world is a challenge that can’t be solved simply by consuming more and more technology, or, as some fear, replacing humans with technology. Enterprises must focus on enabling people—consumers, workers and ecosystem partners—to accomplish more with technology.

Intelligent Automation - Intelligent automation is the launching pad for new growth and innovation. Powered by artificial intelligence (AI), the next wave of solutions will gather unprecedented amounts of data from disparate systems and—by weaving systems, data, and people together—create solutions that fundamentally change the organization, as well as what it does and how it does it.

Simplify - Of course, there are really only two ways to reverse the trend: Either cut costs or increase revenues — or better yet, do both. Doing away with network neutrality regulations might reduce some of the financial distortion that operators currently face, and provide some boost to their revenues. But even if that were to happen, it wouldn’t be sufficient to make up for the growing gap.

Digitize - The digital revolution has swept multiple markets over the last decade — encouraging organizations to implement innovative and adaptable solutions to digitize documents and processes. Many industries are just now beginning to see the positive impact these technologies have on today’s digital workplace.

As per research, Retailers have extended this ‘digital first’ philosophy to self service platforms – a trend set to increase in popularity over the next 12 months as they balance cost pressures with the need to meet customer demand. The jury is still out on the exact figures, but a Gartner study recently suggested that by 2020 as much as 85% of customer service interaction will be done without any human contact. Self-service empowers people to do things on their own. Simplified.

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